FAQ's

Frequently Asked Questions (FAQs)

How long will it take for my order to ship and be delivered?

Orders are processed quickly, usually within 1–2 business days. While we do our best to ship fast, occasional delays may happen. On average, deliveries arrive within 4–7 business days. Any exceptions or longer shipping times will be noted directly on the product page.

What is your return policy?

We offer a 30-day return policy. You have 30 days from receiving your order to request a return.

Do you offer free returns?

If your product arrives defective, damaged, or incorrect, we cover the return shipping costs.
If you’re returning for any other reason (e.g., change of mind), you are responsible for the return shipping cost.

What payment methods do you accept?

For your convenience, we accept:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
PayPal Express

Can I cancel my order?

Yes — you may cancel any order for a full refund before it has shipped.
To cancel, contact us right away at support@offgridoutlook.com.
Once an order has shipped, our 30-day return policy will apply.

What should I do if my product arrives damaged?

Please inspect your order upon delivery. If visible damage exists, note it when signing for the package (or write "suspect damage" if unable to fully inspect).
If your order arrives damaged:

Email us at support@offgridoutlook.com
Include photos of the damage
We’ll arrange a replacement or compensation as quickly as possible.

How do I place an order?

To order online:

Click “Add to Cart” on your chosen product.
Proceed to checkout and enter your shipping and billing details.
Complete your purchase securely.

Once your order is placed, you’ll receive a confirmation email, and we’ll begin processing it right away.

Prefer to order by phone? Call us at (814) 882-8762.

How will I know when my order has shipped?

After checkout, you’ll get an order confirmation email with your billing and shipping details.
When your order ships, we’ll send another email with a tracking number so you can follow its progress.

Will I receive an order confirmation email?

Yes — a confirmation email will be sent to the address you provide during checkout.
We recommend saving it for your records. Please double-check that your email address is entered correctly to ensure you receive all updates.