Harvest Right Medium Silicone Mats – Set of 5
Upgrade your freeze-drying setup with these durable, non-stick silicone mats, designed specifically for medium PRO freeze dryer trays. Perfect for reducing food waste and simplifying cleanup, these mats provide a reusable alternative to parchment paper while handling sticky foods and liquids with ease.
Key Features:
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Heat-Resistant Silicone: 1mm thick for durability and safe use in the freeze dryer.
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Non-Stick Surface: Food releases easily, even sticky items—no parchment paper or silicone inserts needed.
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Eco-Friendly & Cost-Saving: Reduces waste from disposable liners.
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Effortless Cleanup: Dishwasher safe (top rack) for quick cleaning.
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Perfect Fit: Dimensions 17-1/4" x 6-7/8", compatible with medium PRO freeze dryer trays.
What’s Included:
Warranty & Return Policy:
Money-Back Guarantee:
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Cancel orders before shipment for a full refund, minus a 3% processing fee.
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Returns accepted within 30 days of shipment, minus shipping and a 15% restocking fee.
3-Year Limited Warranty for Freeze Dryers (applies to related Harvest Right equipment):
Full One-Year Warranty (Continental U.S.):
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Covers Premier oil and oil-free vacuum pumps.
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Harvest Right repairs or replaces defective parts due to workmanship or materials.
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Customers pay service fees and replacement parts if misuse occurs.
Limited 3-Year Warranty:
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Covers sealed refrigeration system parts (compressor, condenser, evaporator, tubing) in years 2 and 3 if defective.
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Customers are responsible for diagnostics, shipping, and delivery.
Alaska, Hawaii, Canada, Puerto Rico:
Limited International Warranty:
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One-year coverage from ship date; includes phone/email support.
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Harvest Right provides necessary parts at their discretion.
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Customer responsible for local service fees, replacement due to misuse, and shipping.
Consumer Responsibilities:
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Operate in clean environments per instructions.
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Install correctly and connect to a grounded power supply.
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Maintain the freeze dryer and vacuum pump properly.
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Ensure food is fully dry before packaging.
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Use durable, airtight containers with fresh oxygen absorbers.
Exclusions:
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Modifications or third-party accessories.
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Damage from abuse, misuse, improper power supply, or natural disasters.
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Warranty void if not the original owner or serial numbers altered/removed.
Shipping Policy
Thank you for shopping with Offgrid Outlook. We're dedicated to delivering your orders quickly and reliably. Below are the details about our shipping process and policies:
Shipping Costs:
Enjoy free shipping within the USA.
Order Processing Time:
Orders are typically processed within 1-2 business days.
Order Transit Time:
Your order will usually arrive within 4-7 business days.
Shipping Methods:
Most orders are shipped through our third-party freight carriers using 18-wheeler trucks. If your order requires freight shipping, we will reach out to schedule a curbside delivery appointment. Please provide a valid phone number at checkout to ensure smooth delivery coordination.
Order Confirmation and Tracking:
After placing your order, you will receive a confirmation email verifying that your order has been received and your payment is approved. Once your order is shipped (usually within 1-2 business days), you’ll receive a shipment notification with a tracking number and link to follow your package’s progress.
Can I Change My Address?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Cancellations:
You may cancel your order at any time before it has been dispatched. If your order has already been shipped, please refer to our refund policy for further details.
Damages and Issues:
Please inspect your items upon receipt. If your order arrives damaged, defective, or incorrect, contact us right away so we can assess the issue and take corrective action. We will cover return shipping for damaged or incorrect items.
Contact Us:
We value your trust and strive to provide the best shipping experience possible. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
We are committed to providing the best prices online. If you find a lower price from another store, let us know, and we’ll beat it without hesitation. Our goal is to ensure you feel confident that you're getting the best deal on the product you're purchasing.
Our 100% Price Match Guarantee comes with the following conditions:
Promotions like rebates and buy one, get one free offers are not eligible.
The competitor’s website cannot be a discount or auction site (e.g., eBay, etc.).
The competitor must be an authorized retailer of the item you're buying.
The price match will factor in the item price, sales tax, and shipping fees.
Price matches do not apply to exchange orders or replacements.
Please note, some exclusions may apply.
Return Policy
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
Return Eligibility:
To qualify for a return, the item must be in the same condition as when you received it—unused, unworn, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.
Return Process:
To initiate a return, please email us at support@offgridoutlook.com. If your return is approved, we will provide you with instructions on how and where to send the item. Please note that items returned without prior approval will not be accepted.
Return Shipping Costs:
If you’re returning an item because you changed your mind, you will be responsible for the return shipping costs. However, if the item is defective or incorrect, we will cover the return shipping expenses.
Restocking Fee:
Yes, we charge a 25% restocking fee for returned items.
Return Shipping Costs:
For defective products, we will pay for the return shipping. If the return is for any other reason (e.g., customer remorse), you are responsible for the shipping cost.
Return Method:
We only accept returns via mail.
Return Shipping Label:
For damaged or defective items, contact us, and we will send you a return label via email. You can then download and print the label to use for your return.
Refunds:
Once we receive and inspect your returned item, we will send an email to confirm that your return has been processed. If your return is approved, a refund will be applied to your original payment method within 3-5 business days.
Late or Missing Refunds:
If you haven't received your refund yet, please first check your bank account. Then, reach out to your credit card company, as it may take some time for the refund to post. After that, contact your bank as there might be a processing delay. If you still haven’t received your refund, contact us at support@offgridoutlook.com.
Damages and Issues:
Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can assess and resolve the issue.
Exchanges:
We only offer exchanges for defective or damaged items. If you need to exchange your item for the same one, please email us at support@offgridoutlook.com.
Changing Shipping Address:
If you need to change the shipping address, contact us within 24 hours of placing your order.