Refund and Return Policy

At Offgrid Outlook, we aim to make the return process as smooth as possible. Please review the following conditions and procedures before initiating a return.

Return Conditions

We offer a 30-day return policy — you have 30 days from the date of delivery to request a return.
Items must be unused, unworn, with tags, and in original packaging to qualify.
Proof of purchase (receipt or order confirmation) is required.

Return Process

To initiate a return, email us at support@offgridoutlook.com.
If approved, we’ll provide detailed instructions on how and where to send your item(s).
Returns without prior approval will not be accepted.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we will cover return shipping.
If the return is due to customer remorse (e.g., changed mind), the buyer is responsible for return shipping costs.

Restocking Fee

A 25% restocking fee applies to all returned items.

Return Method

Returns are accepted by mail only — we do not accept in-person returns.

Return Labels

If you are returning a damaged, defective, or incorrect item, email support@offgridoutlook.com to receive a prepaid return label. Simply print the label and attach it to your package.

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection via email.
Approved refunds are issued to your original payment method within 3–5 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Re-check your bank account.
Contact your credit card company (it may take time to officially post).
Contact your bank, as processing times may vary.

If you’ve completed these steps and still haven’t received your refund, please email us at support@offgridoutlook.com.

Damages & Issues

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us at support@offgridoutlook.com.

Address Changes

To update your shipping address, please contact us within 24 hours of placing your order.

Contact Us

For questions or assistance, our support team is here to help:

Company Name: Offgrid Outlook
Phone: (814) 882-8762
Email: support@offgridoutlook.com
Address: 3622 Pacific Avenue, Erie, PA 16506

Return Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

Return Eligibility:
To qualify for a return, the item must be in the same condition as when you received it—unused, unworn, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Return Process:
To initiate a return, please email us at support@offgridoutlook.com. If your return is approved, we will provide you with instructions on how and where to send the item. Please note that items returned without prior approval will not be accepted.

Return Shipping Costs:
If you’re returning an item because you changed your mind, you will be responsible for the return shipping costs. However, if the item is defective or incorrect, we will cover the return shipping expenses.

Restocking Fee:
Yes, we charge a 25% restocking fee for returned items.

Return Shipping Costs:
For defective products, we will pay for the return shipping. If the return is for any other reason (e.g., customer remorse), you are responsible for the shipping cost.

Return Method:
We only accept returns via mail.

Return Shipping Label:
For damaged or defective items, contact us, and we will send you a return label via email. You can then download and print the label to use for your return.

Refunds:
Once we receive and inspect your returned item, we will send an email to confirm that your return has been processed. If your return is approved, a refund will be applied to your original payment method within 3-5 business days.

Late or Missing Refunds:
If you haven't received your refund yet, please first check your bank account. Then, reach out to your credit card company, as it may take some time for the refund to post. After that, contact your bank as there might be a processing delay. If you still haven’t received your refund, contact us at support@offgridoutlook.com.

Damages and Issues:
Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can assess and resolve the issue.

Exchanges:
We only offer exchanges for defective or damaged items. If you need to exchange your item for the same one, please email us at support@offgridoutlook.com.

Changing Shipping Address:
If you need to change the shipping address, contact us within 24 hours of placing your order.